FAQs
Everything you need to know before and after you place your order
1. Where do you ship from?
We ship from our UK-based warehouse for all UK & European orders. That means faster delivery and no surprise customs fees.
2. How long does shipping take?
🇬🇧 UK: 2–5 business days
🇪🇺 Europe: 4–8 business days
All orders are tracked, and you’ll get your tracking info within 24–48 hours after dispatch.
3. Is shipping free?
Yes! We offer free tracked shipping on all orders over £25.
4. Do you ship internationally?
Currently, we only ship within the UK and Europe to ensure fast delivery and top-quality customer support.
5. What if I receive a faulty or damaged item?
No worries — just contact us within 14 days of receiving your order with a photo or video. We’ll replace it or refund you immediately.
6. Can I return or exchange my order?
Absolutely! You can return unused items in their original packaging within 30 days of delivery. For returns, just contact our support team, and we’ll guide you through it.
7. How can I contact customer support?
We’re available 7 days a week. The fastest way to reach us is via WhatsApp or our Contact Us page. Response time is usually under 12 hours.
8. Are your workout products beginner-friendly?
Yes! Our products are designed for all fitness levels, from total beginners to advanced athletes. Each product includes guides and tutorials.
9. How do I track my order?
You’ll get an email with a tracking number once your order ships. You can also track your order any time via our Order Tracking Page.
10. Do you offer discounts or bundles?
Yes! Check our homepage for limited-time bundle deals and exclusive discounts when you order 2 or more items.
UK-Based
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